Privacy Policy
We regard the protection of your personal data as a fundamental responsibility. We strive to manage and operate our website so that customers in the UK can shop with confidence.
Introduction
We committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or purchase products from our UK online platform.
Scope of Personal Data Processing
| Situation | Data Collected | Purpose |
|---|---|---|
| Placing an order | Name, address, email, phone, payment info, order history | Order fulfilment, customer service, delivery |
| Contacting customer service | Name, contact details, messages | Respond to enquiries, resolve issues |
| Subscribing to newsletters | Email address, preferences | Sending updates and promotions |
| Browsing the website | Cookies, device information | Improve site experience, targeted advertising |
Purposes for Using Personal Data
- To provide and deliver products/services
- To process and confirm orders
- To respond to customer enquiries and support requests
- To send promotional offers and product/service updates (with your consent)
- To request feedback and reviews
- To generate anonymous statistics to improve our services
- To ensure website security and fraud prevention
- For any purpose for which you have given explicit consent
Lawful Basis for Processing
We process your data under one or more of the following lawful bases in accordance with UK GDPR:
- Contract: To perform our contract with you (e.g., fulfill your order).
- Consent: Where you have provided explicit consent (e.g., receiving marketing emails).
- Legal obligation: Where required by law.
- Legitimate interests: For business operations (e.g., improving services).
Safe Management of Personal Data
We employ appropriate technical and organisational measures to safeguard your personal data from unauthorised access, alteration, disclosure, loss, or destruction.
Sharing & Disclosure to Third Parties
| Recipient Type | Reason for Sharing | Examples |
|---|---|---|
| Service providers | Delivery, payment processing, IT support | Couriers, payment gateways |
| Legal authorities | Compliance with laws | Police, government agencies |
| Business partners | Service improvement/operation | Marketing platforms, analytics |
We never sell your personal data. We will only share it within the scope necessary, with appropriate contracts to ensure third parties comply with data protection requirements.
International Transfers
If your data is transferred outside the UK/EEA, we ensure adequate safeguards are in place according to UK law.
Cookies
We use cookies and similar technologies to enhance website functionality, analyse usage, and deliver personalised adverts. You may choose to allow, reject, or customise cookie settings via our site or browser. Restricting cookies may impact some services.
Third-party cookies may also be set for advertising or analytics; these are subject to their own privacy policies.
Your Rights (UK & GDPR)
You have the right to:
- Access your personal data
- Correct or update inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
- Data portability (receive your data in a usable format)
Retention
We retain your personal data only as necessary for the purposes described and in line with legal/regulatory obligations.
Security Incidents
In case of a data breach, we will take prompt action and notify affected individuals and authorities where required.
External Links & Forums
This site may link to external websites or forums. These have independent privacy policies, and we are not responsible for their practices. Please take care when sharing information publicly.
Changes to This Policy
We may update this Privacy Policy to reflect changes in law or business practice. Updates will be posted on this page; please check regularly for the latest version.
Contact
For questions or to exercise your data rights, please contact us:
This policy complies with UK GDPR and data protection laws.
